Question 1

Where are you located?

Accepted Answer

We’re located at Unit 1A1, Team Services Building, Riverside Road, Pottington Business Park, Barnstaple, EX31 1QN (Next to Taylored Campervan Conversions)

Question 2

What are your opening hours?

Accepted Answer

We are open 7 days a week, 365 days a year, from 7:00 AM to 9:00 PM.

Question 3

Are there staff on site?

Accepted Answer

Not always, this is a self service centre and you take full responsibility for your dog and the use of our centre by adhering the rules to ensure a safe play session. Group sessions will always be staffed but for private hire sessions there may be no staff on site.

Question 4

How do I get into the centre?

Accepted Answer

The waiting room / dog wash room is unlocked from 5:00 AM to 10:00 PM. To enter the soft play room you will need an access code for the door which will be emailed to you after making your online booking so please make sure you check your email address is correct.

Question 5

Do I need to book in advance?

Accepted Answer

Yes, all sessions must be booked in advance online, if there is availability, these can even be booked the same day but we always recommend you plan as we can get booked up quickly, especially at weekends! If you do not have a booking, you will be unable to enter the soft playroom but can still access and use the self service dog wash machine.

Question 6

Is there parking available?

Accepted Answer

Yes, we have four free allocated car parking spaces on site for our customers. Further free parking can be found on any of the roads around the industrial estate.

Question 7

Can any dog attend?

Accepted Answer

All friendly, vaccinated dogs are welcome! Please ensure your dog is up to date with vaccinations and does not have any injuries, or sickness such as coughs or parasites. As per our insurance policy terms and conditions, no banned breeds or XL bullies are allowed into the centre.

Question 8

Can I leave my dog with you?

Accepted Answer

No, Bark N Play is not a drop-off or daycare service. Owners must always remain with their dogs during their dog’s play session, and they should never be left alone.

Question 9

How long is each session?

Accepted Answer

We have both 30 minute and 1 hour long private hire sessions available to choose from, all we ask is that you do not enter before your booked time and you leave promptly once your session comes to an end. All of our group sessions (unless stated otherwise) are 1 hour long.

Question 10

Do you have refreshments on site?

Accepted Answer

Yes, we have a coffee machine on site (extra fees apply). There is also always a plentiful supply of free dog treats available for your pup too!

Question 11

Can puppies attend?

Accepted Answer

Yes, puppies are welcome once they’ve had all their vaccinations and are over the age of 6 months.

Question 12

Do you allow XL bullies?

Accepted Answer

No, this is a requirement of our insurance and there will be no exceptions, sorry.

Question 13

Do you allow dog walkers?

Accepted Answer

Of course! We also have a specific dog walker package which includes a discount code. If you would like to learn more and sign up for our dog walker package, please email hello@bark-n-play.co.uk for the details.

Question 14

Do you have disabled access?

Accepted Answer

Yes, we are situated on ground level with a ramp to the front door and have disabled toilet facilities in the building. If you have any specific needs that you would like to discuss, drop us an email at hello@bark-n-play.co.uk and we’ll do our best to help.

Question 15

Do you offer private hire or parties?

Accepted Answer

Absolutely! Bark N Play is available for private hire, birthday parties, and breed meetups. Contact us for packages and pricing.

Question 16

What should I bring?

Accepted Answer

Just your dog(s), a lead, and a happy attitude! We provide the toys and equipment. Water bowls are available throughout the centre.

Question 17

What is your cleaning schedule?

Accepted Answer

Our whole centre is cleaned daily with pet friendly disinfectant. If your dog has an accident, we have sprays and cleaning materials for you to clean up after them and to discourage any marking behaviour. We ask that you encourage your dog to go to the toilet outside before coming into the centre and of course, please always clean up after them outside.

Question 18

Are there any rules I should be aware of?

Accepted Answer

Yes, please refer to the ‘rules’ section on our website and please abide by these to ensure a safe, fun and enjoyable environment for all.

Question 19

Why can I not bring children to mixed play sessions?

Accepted Answer

We understand that the idea of a doggie soft play is an exciting prospect for kids and could be a fun family day out, however unfortunately children and dogs can unintentionally scare and hurt each other. Just as it would seem crazy to let dogs into a children’s soft play, the mixed play sessions have been created specifically for dogs and therefore it wouldn’t be right or safe to allow children to attend, especially when they don't know the dogs that will be attending. This rule applies to all puppy session and breed meetups as well. If you do want to bring your children, you can choose our exclusive hire option which means that your children will only be mixing with dogs that they know already. Please be aware that it is your responsibility to ensure that your children behave in a safe manner and do not play on the dog activities.

Question 20

How can I contact you?

Accepted Answer

You can reach us via email at; hello@bark-n-play.co.uk, or through our social media pages. We're happy to help!

Frequently asked questions